Google will soon start displaying prewritten text messages that appear when users search for suicide-related terms. These prompts are supposed to help people start a difficult conversation during a mental health crisis and were created in partnership with the International Association for Suicide Prevention.
The message options will appear directly beneath the information for the 988 Suicide & Crisis Lifeline, which Google already surfaces when people search for suicide-related terms. It will encourage users to “connect with people you trust,” with each prompt featuring a “send a text” button that opens and pastes the prompt into a user’s text messaging app. It’s not clear whether these messages will appear on Google’s desktop site, but we’ve reached out to Google for more information.
“When someone is in a vulnerable situation, it can be difficult to put this experience into words and know what to say to ask for help,” Megan Jones Bell, Google’s director of consumer and mental health, writes in a blog post. “These pre-written prompts, developed in partnership with the expertise of the International Association for Suicide Prevention, reduce the stigma of reaching out to ask for help, which is shown to help people get support in moments of crisis.”
Source: https://www.theverge.com/2023/5/15/23724493/google-texts-crisis-suicide-lifeline-prewritten