Facebook made a major change after years of PR disasters, and news sites are paying the price

Mark Zuckerberg, CEO of Facebook, testifies remotely as Sen. John Kennedy, R-La., watches during the Senate Judiciary Committee hearing “Breaking the News: Censorship, Suppression, and the 2020 Election,” in Washington, Nov. 17, 2020.
Bill Clark | Reuters

Mother Jones CEO Monika Bauerlein has had a front-row seat in recent years to watch Facebook upend the media industry.

Bauerlein, who took over as CEO of the publication nine years ago, remembers when about 5 million users a month visited the Mother Jones website after coming across articles distributed on Facebook. That was in 2017.

But Facebook, now known as Meta
, is out of the news business, a move that’s disrupted the traffic flow for many publications — Mother Jones has seen a 99% drop in Facebook referrals since its peak — and had disastrous consequences for some. In September, Meta said it would “deprecate” its Facebook news tab in European countries including the U.K., France and Germany as “part of an ongoing effort to better align our investments to our products and services people value the most.”

The push away from news followed years of public relations disasters for Facebook regarding the company’s handling of misinformation and its decisions on when to cancel accounts and remove posts. Conservative politicians have long accused the company of operating with a liberal bias, while groups on the other side portrayed Facebook as instrumental in the 2016 election of Donald Trump because of how Russian operatives exploited the site to boost his candidacy.

“At this point, it seems pretty clear from the comments that executives at Facebook and Meta made that they have just decided that news is more trouble than it’s worth and that they will show people a fairly minimal amount of it,” Bauerlein said in an interview.

At Mother Jones, a 48-year-old nonprofit magazine specializing in politics and investigations, the implications were dramatic. Though Facebook had generated millions of referrals a month for Mother Jones during its heyday, in November and December it generated just over 58,000 and 67,000 visitors, respectively, for Mother Jones, down from about 172,000 and 228,000 in the same months a year earlier.

An analysis of 1,930 news and media websites from over 370 companies conducted by the analytics firm Chartbeat for CNBC revealed that Facebook accounted for 33% of those publishers’ overall social traffic, measured by page views, as of December, down from 50% a year earlier.

As to all external traffic, which comes from social media and search engines such as Google
, Facebook represented 6% of referral volume in December 2023, down from 14% in December 2018 and 12% in December 2022. That decline is mostly due to Facebook, as Google accounted for 38% of external traffic in December, up from 26% five years earlier and 36% in 2022.

Jill Nicholson, chief marketing officer at Chartbeat, said Facebook’s social traffic decline stems from several moves at Meta, including banning Canadian users last year from sharing news on its apps after Canada’s federal government passed the Online News Act, which forced tech companies to pay content fees to domestic media outlets.

Nicholson said a similar ban by Meta in Australia in 2021 ended up “making news less accessible” in general. Facebook eventually reversed that decision after reaching a deal with the Australian government.

Meta’s strategy
Meta CEO Mark Zuckerberg is showing little interest in wading into hot-button issues on politics and global affairs after taking numerous trips to Capitol Hill following the 2016 election. Since changing his company’s name to Meta in late 2021, Zuckerberg has been focused on investing billions of dollars a quarter to develop the futuristic metaverse while trying to fend off competition from TikTok by bolstering Reels, Meta’s short-form video product that’s used by creators.

His strategy is paying off on Wall Street. Meta’s stock closed at a record Friday, as it continues to rally following an almost 200% pop last year.

David Carr, senior insights manager at analytics firm Similarweb, said Meta’s changing approach to news isn’t all about Zuckerberg’s preferences. Users are also tired of all the online bickering.

“One of the things that Facebook has talked about as a justification or a reason why they’re making some changes is that people are happier using the service when they don’t see all that political stuff,” Carr said.

A Meta spokesperson, echoing previous statements from company executives, said the shift away from news has been driven by user behavior.

“We know that people don’t come to Facebook for news and political content — they come to connect with people and discover new opportunities, passions and interests,” the spokesperson said. “We’ve made several changes to better align our investments to our products and services people value the most.”

More than just hot-button issues
In de-emphasizing news, Meta hasn’t just minimized contentious political debates. It’s made it harder for publications of all types and sizes to circulate stories to Facebook’s 3 billion monthly users.

Data from Similarweb showed that the top 100 global news publishers saw Facebook referral traffic plummet in 2023 from 2022 following a steady decline over several years.

Facebook represented 2.7% of the Daily Mail’s global referral traffic in November 2023, a decline from 6.5% in November 2020 and 3.8% in November 2022, according to Similarweb. For The Independent, Facebook’s contribution dropped to 1.3% of traffic in November from 6.5% three years earlier and 4% in 2022.

Source: https://www.cnbc.com/2024/01/22/metas-retreat-from-news-accelerated-in-2023-leaving-media-scrambling.html

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