Wearing stickers reading “201” for the number of days he’s been gone, his family say it’s “overwhelming” to hear their son again – and urge him to keep going.
The parents of an Israeli hostage have told him “we love you, stay strong, survive” after he appeared with part of his arm missing in a video released by Hamas.
Hersh Goldberg-Polin was kidnapped at the Nova musical festival when Hamas attacked Israel on 7 October.
The video shows him with his lower left arm missing; witnesses said it was blown off when he helped throw grenades out of a shelter where people were hiding.
He reportedly used his shirt as a tourniquet to stem the bleeding, but was captured.
Clearly under duress in the undated video, the 23-year-old criticises Prime Minister Benjamin Netanyahu and his government, saying they should be “ashamed” for not securing the hostages’ release.
He also claims Israeli bombings have killed “about 70 detainees like me” and that the rest are living in an “underground hell without water, food, or sun”.
Mr Goldberg-Polin, who wears a red shirt and sits against a plain white wall, finishes with an appeal to his parents, telling them “stay strong” and “I love you so much, and miss you so much”.
His parents responded to Wednesday’s video by filming their own emotional response.
Jon Polin says hearing his son for the first time in more than 200 days is “overwhelming”.
“We are relieved to see him alive but we are also concerned about his health and wellbeing as well as that of all the other hostages, and all of those suffering in this region,” he says.
Mr Polin calls for the countries involved in negotiations to “be brave, lean in, seize this moment and get a deal done to reunite all of us with our loved ones and end the suffering in this region”.
His mother, Rachel Goldberg-Polin, stares resolutely into the camera and tells him: “Hersh, if you can hear his, we heard your voice today for the first time in 201 days… I am telling you – we are telling you – we love you, stay strong, survive.”
The 23-year-old was born in California but moved to Jerusalem with his family when he was younger.
He was among about 250 Israelis and foreigners kidnapped in the initial Hamas attack, which also killed around 1,200 people.
Some hostages were freed in a deal last year, but more than 100 are still unaccounted for and there is huge pressure in Israel for the government to bring them home.