People are tired of being pushed into something they don’t want.
According to a study by Stackla, 90% of customers place a premium on authenticity when selecting which companies they like and support. But what exactly is authenticity? How can we show our customers that we’re human and relatable and not just a brand with an agenda?
Here are six practical tips on how to bring authenticity into your startup’s marketing strategy.
What is authenticity in marketing?
Authenticity is having a genuine connection with your target audience. If you’re not authentic, it’s difficult for customers to connect with what you do. People want brands that they can relate to — companies who are just like them, only better at their job or service because of experience and expertise. Authenticity is also about transparency and showing the world who you are and what you believe in. So, think of authenticity as your company’s personality; it should be unique to every brand out there.
How can startups bring authenticity to their marketing
Did you know that nearly 90% of all startups fail? Startup marketing is difficult because you are often underfunded, have a limited customer base or are just getting started. As a co-founder and owner of a business, I understand the challenges that you are facing. I’ve failed many times. That’s why I’d like to share some of the marketing strategies that have worked well for me and have helped people connect with us on an emotional level every day.
1. Know your target audience
You need to know who your target audience is and what their needs and interests are before you can create a message for them or speak about them on social media channels like Facebook, Instagram and Twitter. The more you know, the better your marketing will be.
It’s your job to create an emotional connection between your brands and customers, and authenticity is key here too. Once you understand your target audience and their needs, you can speak to them more effectively on the proper social media channels.
2. Be genuine in your marketing messages
Knowing your target audience does not mean you should be overly promotional. You can still show people who you are as a brand and what makes your company unique while also being more realistic about your company’s benefits. Establishing authenticity in marketing means not trying to be something you’re not. People will see right through anything that seems fake or disingenuous. If you decide to be honest with people, then put all your cards on the table. Don’t try to market your startup as something it’s not.
3. Be consistent with messaging across social media channels
It’s no secret that social media has changed the way that brands communicate with customers. Social media channels like Facebook, Instagram, Twitter and TikTok are potent tools that can help you build relationships with people interested in your startup’s product or services. Your brand messaging must be consistent across all these channels. You need to be consistent with your words, images and tone of voice if you want your target audience to trust what you’re saying. Why should, for example, potential consumers believe you if you send conflicting messages on social media?