The chain responded to the incident within hours of the video being published online – and said that all dough involved has been disposed of. The employee will also be disciplined.
Domino’s Pizza has apologised after a video of an employee appearing to pick his nose and wipe his hand on dough went viral.
The video was filmed in the chain’s Amagasaki branch in the Hyogo Prefecture, Japan, and posted on forum website Bakusai.
It shows an employee, wearing Domino’s branded uniform and blue gloves, kneading dough and speaking to the person behind the camera.
They then reach up to their face and appear to put their finger in their nose – before wiping it on the dough in front of them.
Domino’s Japan has apologized after someone uploaded a video that appears to show one of its employees picking his nose whole kneading pizza dough. The branch in question (in Amagasaki) was swiftly closed and the people involved may face legal action.pic.twitter.com/oeiqmMp6fY
— Jeffrey J. Hall 🇯🇵🇺🇸 (@mrjeffu) February 12, 2024
The video soon went viral and within hours of it being published Domino’s Pizza Japan issued an apology for its employee’s “inappropriate conduct” on X.
“We deeply apologise for making our valued customers uncomfortable,” it added.
The video was filmed after the branch had closed and showed dough being prepared for a 24-hour fermentation process, Domino’s said. This meant it hadn’t been used in any pizzas and it has now been disposed of.
Operations at the branch were also suspended and the employee will be punished in line with company guidelines, The Japan Times reported.