‘9 Hour-Delay, 2 Hours Inside Aircraft With 45 Degree Heat’: Air India Passengers Share Harrowing Experience

In January, the Directorate General of Civil Aviation, or DGCA issued a standard operating procedure (SOP) to handle chaotic situations after several flights were delayed due to fog at Delhi airport. The DGCA urged the airlines to provide “facilities to passengers due to denied boarding, cancellation of flights and delays in flights.”

Visuals posted by passengers show people – most of them tired and exhaused – sitting on the floor, and some have taken off their shoes.
New Delhi: Several passengers of Air India have taken to social media to highlight the harrowing experience they encountered on a flight from Delhi – San Francisco on Thursday. They have alleged that they were “made to board the plane and sit without air-conditioning” as the aircraft faced an nine-hour delay at Delhi airport. The passengers were deplaned after two hours after some people onboard allegedly fainted inside the aircraft.

The passengers were, however, not allowed to enter the terminal as their immigration was done,” said Abhishek Sharma on X. He appealed to the airline for swift action and to let his parents and “numerous other parents stranded at the boarding area [to] go home”.

“If there is a privatisation story that has failed it is Air India,” said Shweta Punj as she shared the incident in a post on X. Punj also tagged Civil Aviation Minister Jyotiraditya Scindia.

Air India responded to her post and said it “regrets” the inconvenience caused to the passengers. “Dear Ms. Punj, we truly regret to note the disruptions. Please be rest assured that our team is actively working to address the delay and appreciate your ongoing support and understanding.”

Another X user, Nidhi Arora, said most of the passengers are old parents. “Some have been sent to a hospital,” she said.

Source: https://www.timesnownews.com/india/air-india-ai-183-passengers-share-harrowing-experience-9-hour-delay-2-hours-inside-aircraft-with-45-degree-heat-article-110578045

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