Passengers alleged that the IndiGo flights from Turkey to India were cancelled and they were stranded in Istanbul with no food or proper accommodation facilities.
As many as 400 IndiGo passengers en route to Mumbai and New Delhi were allegedly stuck at the Istanbul Airport in Turkey for more than 12 hours without any food or accommodation. Furious passengers vented their anger on social media platforms as the airline said the flight was delayed due to operational reasons.
Taking to X, Parshwa Mehta said the passengers were not provided with proper accommodation facilities, alternative flights, any communication from IndiGo or even reparations. “This delay isn’t just an inconvenience—it’s a blatant failure of basic customer service. Where is the accountability? Where is the empathy for the passengers stranded overnight at the airport?” he said.
Mehta also said no person from IndiGo was present at the gate to explain the chaotic situation as several passengers were apparently stranded in Istanbul. They only received the information from the Turkish Airlines crew. Moreover, the passengers were given lounge access, which was far too small to accommodate all of them.
To make matters worse, NO ONE from Indigo was present at the gate to explain the situation. The news came from Turkish Airlines crew, and there was no formal announcement—just complete chaos
— Parshwa Mehta (@parshwa_1995) December 12, 2024
Flights to Delhi were allegedly delayed by around 20 hours. Anushri Bhansali said her flight to India was delayed twice by an hour, then cancelled with no notice and rescheduled 12 hours later. “There’s no Indigo rep at the airport, no accommodation or meal vouchers, and I’m sick with a fever now! My worried parents can’t even get in touch with indigo via call-no one picked, and over 400 passengers are stuck with no support,” she added.
@IndiGo6E ,After months of saving to book a flight home to India, I’m now stranded in Istanbul, exhausted and sick, thanks to your delays and cancellations!
Delayed TWICE by an hour, CANCELLED with no notice RESCHEDULED 12 hrs later, NO DETAILS or final confirmation!
— Anushri Bhansali (@BhansaliAnushri) December 13, 2024
Other passengers also took their frustration out online at the airline, calling out the airline for its poor handling of the situation by not explaining the situation or sending a single representative at the Istanbul Airport. “Worst flight and very irresponsible and unprofessional airline. I booked the flight from Edh to Delhi via istanbul . I have made stuck at the istanbul airport due to an indigo flight being overbooked,” wrote one user.
@IndiGo6E worst flight and very irresponsible and unprofessional airline. I booked the flight from Edh to Delhi via istanbul . I have made stuck at the istanbul airport due to an indigo flight being overbooked. I have been waiting for last 7hrs and no one knows anything
— Aditi Singla (@aditi_singla1) December 12, 2024
@IndiGo6E
A flight from Istanbul to Delhi, scheduled to leave by yesterday evening was delayed and started today at 17:00 hrs. Initially no one from airlines was there to talk to passengers even for four hours.Certificate for Indigo services becoming international airlines.
— BhaskaraSG (@BhaskaraSG123) December 12, 2024
Some even alleged that Turkish Airlines were misbehaving with the stranded passengers, without any representative from IndiGo to help them.