In a recent incident, Naya Khullar, a tarot card reader and social media influencer, accused MakeMyTrip of negligence, alleging that the company’s mismanagement compromised her family’s safety during their trip to the Khatushyam Ji Temple in Rajasthan.
The incident has triggered fresh concerns over traveller safety and customer support accountability in India’s booming tourism sector.
Influencer Naya Khullar shared a video on Instagram, alleging that MakeMyTrip’s arranged driver was late, prompting her family to book another cab to return to Delhi. However, the original driver allegedly became aggressive, demanding payment despite not rendering the service.
In the video, Naya claimed the MMT’s driver threatened to follow them to Delhi and their home, raising fears for their safety.
“MMT failed to ensure our safety! We are at Khatushyam Baba, and this is what happens when you book through MakeMyTrip! I’m in fear for the safety of my family and my life. If anything happens to me and my family, then MakeMyTrip will be responsible,” she said in the video.
“I’m stuck at Khatushyam Baba, and he is not letting go. He has been threatening us. We booked the driver for Rs 2000 at night, but he didn’t come on time. We had a discussion, and he misbehaved. I’ve women and family travelling with me,” Naya added. The lack of proper arrangements and immediate customer support, she said, left the family feeling vulnerable.
Following her public post, a MakeMyTrip representative reportedly reached out and assured her that safety measures were being taken. “We understand your agony, and we regret the inconvenience caused. We request you to provide the detail related to your concern in DM along with your contact details and booking ID so that we can investigate the issue at the earliest.”