The Directorate General of Civil Aviation (DGCA) has directed all Indian airlines to provide compensation and facilities to passengers who are denied boarding despite reporting at the airport on time, or in event of flight cancellation or delay.
Noting that airlines have been indulging in “unfair practice” of denying boarding to passengers, the aviation regulator warned that “strict action will be initiated against the erring airline, including imposing financial penalties as per regulations” in case of violation of the directive.
“It has come to the notice of this office that various airlines are denying boarding to passengers holding confirmed tickets on a flight, although they have presented themselves for boarding within the time specified by the airline. This practice is extremely unfair to the passengers and brings a bad name to the aviation industry,” the DGCA told the airlines in an email dated May 2.
“To address such a situation, DGCA had issued civil aviation regulations (CARs) Sections 3, Series M, Part IV on ‘Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights’,” it added.