Competition Commission of India (CCI) has ordered an investigation into alleged anti-competitive trade practices by food-ordering platforms Zomato and Swiggy. The antitrust watchdog’s order on Monday comes against the backdrop of complaints made by the National Restaurant Association of India (NRAI) against the food tech giants. The 32-page order, which TOI has reviewed, said, “Commission is of the view that there exists a prima facie case with respect to some of the conduct of Zomato and Swiggy, which requires an investigation by the director general.”
Both Swiggy and Zomato refused to comment for this story but refuted most of the accusations. The NRAI has alleged that apart from masking consumer data, Swiggy and Zomato prohibit individual restaurants from delivering orders on their own due to compulsory bundling of ordering and delivery services.
