In January, the Directorate General of Civil Aviation, or DGCA issued a standard operating procedure (SOP) to handle chaotic situations after several flights were delayed due to fog at Delhi airport. The DGCA urged the airlines to provide “facilities to passengers due to denied boarding, cancellation of flights and delays in flights.”
The passengers were, however, not allowed to enter the terminal as their immigration was done,” said Abhishek Sharma on X. He appealed to the airline for swift action and to let his parents and “numerous other parents stranded at the boarding area [to] go home”.
@airindia please let mine and the numerous other parents stranded at the boarding area go home!
AI 183 is over 8 hrs late. People were made to board the plane and sit without ac. Then deplaned and not allowed to enter the terminal because immigration was done#inhuman pic.twitter.com/0XdDBAovBK
— Abhishek Sharma (@39Abhishek) May 30, 2024
Air India responded to her post and said it “regrets” the inconvenience caused to the passengers. “Dear Ms. Punj, we truly regret to note the disruptions. Please be rest assured that our team is actively working to address the delay and appreciate your ongoing support and understanding.”
Another X user, Nidhi Arora, said most of the passengers are old parents. “Some have been sent to a hospital,” she said.
9 hours delayed, 2 hours locked inside the aircraft with 45 degree heat and now locked between the airport and the aircraft.
Most of the passengers are old parents, some have been sent to a hospital. AI 183 DEL to SFO. @DGCAIndia @airindia @JM_Scindia pic.twitter.com/zafh6SMfRw— Nidhi Arora (@NidhiArora) May 30, 2024
