LONDON — We’ve all been there before; something drives us to write an angry and vengeful email so everyone involved gets a piece of our mind. Unfortunately, this blind fury often ends up backfiring and might even get you in trouble. So, how can you let everyone know you’re angry and still look like a professional at the same time?
Before you hit send on that fiery email to your co-workers, take a deep breath. StudyFinds spoke to an expert when it comes to digital communication who says a well-written email can be a powerful tool, but letting rage get the best of you can be disastrous. With that in mind, Mads Singers, owner of virtual assistant company Aristo Sourcing, shared five keys to writing the perfect angry email that won’t ruin your professional relationships.
1. State Your Desired Outcome
First, clearly state your desired outcome of this email so the recipient understands the next steps. Do you need the person you’re angry at to resend a document or apologize for missing a deadline? Be very clear about what you want to achieve when sending an angry email.
2. Cool It Down
There’s a reason emails give you an option to “unsend” something! Sometimes, we act before we think.
A 2021 study published by the National Library of Medicine explored the role of the amygdala, the brain’s emotional center, in processing anger. The study found that when people are sent into a rage, the amygdala clouds judgment and leads them to act impulsively. Singers recommends waiting at least 24 hours so you can properly cool down — paving the way for a more rational response.
3. Avoid Using “I” Statements
You might be really mad, but continually talking about yourself in an email can be unhelpful.
“Forget all that ‘I feel frustrated’ stuff at work! It might make you sound weak or like you’re complaining more than helping. Instead, focus on the problem itself. Is the budget messed up again? Be clear and strong about what needs to happen. That’s how you get things done,” Singers explains in a statement to StudyFinds.
4. Proofread, Proofread, and Proofread!
This might sound like the simplest tip, but how often do you actually proofread your work when you fire off an angry text? You never know when your fingers will betray you, and typos in any email (especially an angry one) look incredibly unprofessional.
“Even just taking a step away from your email for a moment, then trying to re-read it with a fresh pair of eyes, can make all the difference,” Singers says.
5. It’s Good To Talk
Crafting the perfect email can be anxiety-inducing even when you’re not angry. Singers recommends talking to close colleagues or even someone in the HR department if you’re having trouble responding to a frustrating situation. They may offer a fresh perspective or help get your message across in a constructive way. An email may not even be the best response to the problem. The problem may require a phone call or a face-to-face meeting.
Remember, your goal is to resolve an issue that’s angering you, not make things worse. By cooling things down and using clear and respectful language, you can express your concerns effectively — without resorting to f-bombs.
Source: https://studyfinds.org/5-keys-to-writing-an-angry-email/